GMHS Careers

Fixin' to Save Spay & Neuter Clinic Veterinary Scheduler/Client Services Representative

Location: GMHS' Fixin’ to Save Spay & Neuter Clinic
 
Reports to: Clinic Director
 
Classification: Part-time, non-exempt 
 
Summary: Fixin’ to Save Spay & Neuter Clinic seeks a part-time Veterinary Scheduler/Client Services Representative for a busy non-profit spay/neuter clinic. Committed to ease of booking, accessibility of service, and quality of care, this position will help people help their pets by arranging appointments, gathering and recording key information, and creating clear expectations about the spay/neuter process.

The position is 30 hours per week, Monday to Wednesday, from 7:15 AM to 5:15 PM. Pay is $10 to $12 per hour. 
 
Responsibilities include, but are not limited to:

• Scheduling appointments for spay/neuter surgery for dogs and cats via phone or online requests
• Gathering and recording complete and accurate information from callers during the appointment booking process
• Providing excellent, client-focused customer service
• Assisting with surgery check-in and check-out
• Processing payments over the phone and at the counter, ensuring money is recorded accurately
• Completes daily clinic opening and/or closing checklist, including daily cleaning of the lobby area and, as needed, assists with cleaning animal cages, surgical area, and surgical packs

 
Requirements:

• Able to learn basic veterinary medical concepts
• Able to accurately gather and relay information in a friendly, professional manner
• Effective multi-tasker capable of working with minimal direct supervision
• Demonstrate excellent communication skills
• Support the life-saving mission of Gloucester-Mathews Humane Society and Fixin’ to Save Spay & Neuter Clinic
• Committed to accuracy and extremely detail-oriented
• Technically proficient in PC platforms and Microsoft Office
• Must be able to answer and respond to multiple appointment inquiries and navigate a voicemail system
• Able to accurately enter data in Clinic HQ, the clinic’s database management system

 
Preferred skills/experience: Two or more years of reception/customer relations experience in a veterinary clinic and/or shelter environment preferred.

Applications will be accepted through 5 PM, June 30. Please email a resume, cover letter, and completed GMHS application to candys@gmhumanesociety.org.

Employment Application

Gloucester-Mathews Humane Society is an equal opportunity employer.